Privacy Policy

1. Introduction

KC&E Adventures LLC ("KC&E," "Rifugio," "we," "us," or "our") operates the Rifugio website and Founders Membership program. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase a Membership, or interact with our services.

By using our website or purchasing a Membership, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We may collect the following information when you interact with us:

• Account & Membership Information: Full name, email address, phone number, mailing address, household information, and membership tier selection
• Payment Information: Payment card details, billing address, and transaction history (processed and stored by Stripe, Inc.—we do not store your full card number)
• Communications: Any information you provide when contacting us via email, phone, or other channels
• Family & Minor Information: Names and ages of children included under a Family Membership, as necessary for program enrollment
• Event Bookings: Details related to event space reservations and program registrations

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, screen resolution, and device identifiers
• Usage Data: Pages visited, time spent on pages, referring URLs, and navigation paths
• Network Information: IP address and approximate geographic location
• Cookies & Similar Technologies: See Section 7 below

2.3 Information from Third Parties

We may receive information from third-party services we use, including Stripe (payment confirmations and transaction status) and analytics providers.

3. How We Use Your Information

We use personal information for the following purposes:

• Membership Management: Processing your membership purchase, managing billing, and maintaining your account
• Service Delivery: Providing access to facilities, programming, events, and member benefits
• Communications: Sending membership-related updates, programming schedules, event invitations, and community news
• Payment Processing: Processing recurring membership payments through Stripe
• Safety & Security: Protecting our facilities, members, and staff; managing emergency contact information
• Legal Compliance: Complying with applicable laws, regulations, and legal processes
• Improvement: Analyzing usage patterns to improve our website, facilities, and programming

4. How We Share Your Information

We do not sell your personal information. We may share information with:

4.1 Service Providers

• Stripe, Inc.: Payment processing and billing management
• Website Hosting & Analytics: Hosting providers and analytics services that help us understand website usage
• Email Service Providers: For sending membership communications and updates

4.2 Legal Requirements

We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Data Retention

We retain personal information for as long as your Membership is active and for a reasonable period afterward as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Payment transaction records are retained in accordance with applicable tax and financial reporting requirements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Payment information is handled by Stripe, which maintains PCI DSS compliance. We do not store or have access to your full payment card details.

7. Cookies & Tracking Technologies

Our website may use the following types of cookies and similar technologies:

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., page views, traffic sources)

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

8. Your Rights & Choices

8.1 Access & Correction

You may request access to the personal information we hold about you and ask us to correct any inaccurate or incomplete data. Contact us at founders@kceadventures.com.

8.2 Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal retention requirements, active billing obligations).

8.3 Marketing Opt-Out

You may opt out of non-transactional marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly. Please note that transactional communications related to your Membership (e.g., billing confirmations, policy updates) are not subject to opt-out.

8.4 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. We will update this policy if our practices change.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at founders@kceadventures.com. We will verify your identity before processing any request.

10. Connecticut Residents (CTDPA)

If you are a Connecticut resident, the Connecticut Data Privacy Act (CTDPA) provides you with certain rights regarding your personal data, including:

• The right to access, correct, and delete your personal data
• The right to obtain a copy of your personal data in a portable format
• The right to opt out of the processing of personal data for targeted advertising, sale, or profiling

To exercise these rights, contact us at founders@kceadventures.com.

11. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 through our website. Information collected for Family Membership youth programming (e.g., Rifugio Camp, after-school programs) is provided by the parent or legal guardian and is used solely for program enrollment and safety purposes.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at founders@kceadventures.com and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites or services (e.g., Stripe payment pages, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our website.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to Members via email and/or by posting a notice on our website. The "Last Updated" date at the top of this page indicates when this policy was last revised. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

KC&E Adventures LLC
Email: founders@kceadventures.com